Terms & Conditions

The following Terms and Conditions apply to all users of the TeeToys website and to all purchases of products from TeeToys.

References to "TeeToys", "we", "us", or "our" in these Terms and Conditions refer to TeeToys as the legal entity operating the website. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the website immediately.

Custom Figure Design Policy

Ownership of Designs

All custom action figure designs, packaging artwork, card backs, accessories, and digital assets created by TeeToys remain the intellectual property of TeeToys unless otherwise agreed in writing.

Any photos, artwork, logos, or files supplied by the customer remain the property of the customer. By providing these materials, you grant TeeToys permission to use them solely for the purpose of producing your order.

Usage Rights

TeeToys reserves the right to photograph, display, promote, and share completed custom figures and related designs across our website, social media channels, marketing materials, and portfolio.

We are not obligated to provide source files, 3D models, design files, packaging artwork, or production files used in the creation of custom products.

Design Requests

If a customer requests exclusive rights, removal, deletion, or transfer of a design created by TeeToys, we reserve the right to:

• Retain ownership of the design.

• Negotiate the sale of exclusive rights to the customer.

• Remove or delete the design at our discretion.

• Decline future reproduction of the design.

Lead Times & Production

Estimated production times are listed on each product page.

As all custom figures are made to order, production times may vary depending on:

• Current order volume

• Design complexity

• Approval timeframes

• Material availability

While we aim to meet all stated timeframes, they are estimates only and are not guaranteed.

Compliance with New Zealand Consumer Law

TeeToys complies with all relevant New Zealand consumer legislation, including:

• Consumer Guarantees Act 1993 (CGA)

• Fair Trading Act 1986 (FTA)

Consumer Guarantees Act (CGA)

Our products are supplied with guarantees that they will:

• Be of acceptable quality

• Be fit for their intended purpose

• Match their description

If a product fails to meet these guarantees, customers may be entitled to a repair, replacement, or refund in accordance with New Zealand law.

The CGA does not apply where goods are purchased for business purposes.

Fair Trading Act (FTA)

TeeToys is committed to ensuring all product descriptions, advertising, and communications are accurate and not misleading.

Returns & Exchanges

Custom Products

Due to the personalised nature of custom action figures and made-to-order collectibles, returns or exchanges are generally not available for change-of-mind purchases.

However, if a product is faulty or does not meet consumer guarantees under the CGA, please contact us to discuss an appropriate remedy.

Claims Process

To assess any claim, we may require:

• Proof of purchase

• Photos of the issue

• A description of the fault

Claims should be submitted within a reasonable timeframe after receiving your order.

Payment Terms

Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated.

Payment

Full payment is required before production begins unless a separate agreement has been made.

Accepted payment methods are listed on our website.

Product Repairs & Quality Issues

We take pride in producing high-quality custom collectibles.

If a product develops a fault due to a manufacturing issue, TeeToys will assess the item and determine an appropriate remedy, which may include:

• Repair

• Replacement

• Refund

Customers must contact TeeToys before seeking repairs elsewhere.

Any modifications, repairs, repainting, alterations, or third-party work carried out without our approval may void any guarantees, as the product has been modified outside our control.

Intellectual Property

Customers must ensure they have the right to use any images, logos, artwork, or intellectual property supplied to TeeToys.

TeeToys accepts no liability for copyright, trademark, or intellectual property disputes arising from customer-supplied content.

Customer Approval Policy

Before production begins, TeeToys will provide digital proofs, mock-ups, design concepts, packaging artwork, or other approval materials where applicable. It is the customer's responsibility to carefully review and approve all details before production commences. Once approval has been provided, the design will be considered final. Any changes requested after approval may incur additional design, production, or material costs and may result in extended lead times. TeeToys is not responsible for errors, omissions, spelling mistakes, or design issues that were present in approved artwork or proofs. If a customer chooses to proceed without reviewing or responding to approval materials, TeeToys may proceed based on the latest version supplied.

Privacy Policy

Your privacy is important to us. Any personal information collected will be used solely for processing orders, customer support, and business operations.

We do not sell or share customer information with third parties except where required to fulfil an order or by law.

Limitation of Liability

To the maximum extent permitted by law, TeeToys shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our liability shall be limited to the amount paid for the product or service in question.

Changes to Terms & Conditions

TeeToys reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of our website following any changes constitutes acceptance of the updated Terms and Conditions.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: tim@teetoys.co.nz