Shipping policy
Order Processing
All orders are processed in the order they are received.
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In-stock items: Typically dispatched within standard processing timeframes
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Drop periods / high demand: Please allow a few extra days for handling
Each piece is part of a limited release, so packing is done carefully to ensure it arrives in top condition.
Shipping Times
Domestic (New Zealand)
Delivery times vary depending on your location and courier service.
International
We ship worldwide. Delivery times will vary based on your country, local postal service, and customs processing.
Tracking
Once your order has been shipped, you will receive a tracking link via email.
Please allow 24–48 hours for tracking updates to appear after the parcel has been scanned.
Incorrect Shipping Details
Please double-check your address at checkout.
If an order is returned due to an incorrect or incomplete address:
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The customer is responsible for reshipping costs
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We are not liable for delays caused by incorrect details
Lost, Stolen, or Delayed Packages
Once your order has been handed to the courier, it is under their control.
We will assist with tracking or lodging an inquiry, but we are not responsible for:
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Delayed deliveries
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Lost packages
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Stolen parcels
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Orders marked as delivered
We recommend using a secure delivery address.
Customs & Import Fees (International Orders)
International orders may be subject to:
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Customs duties
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VAT or taxes
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Import fees
These charges are determined by your local authorities and are the responsibility of the buyer.
We are unable to:
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Modify declared values
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Mark orders as gifts
Contact
If you have any questions about your shipment, please contact: